Terms and Conditions

Last updated: October 17, 2026 · MorSal S.A.S. (Inversiones MorSal S.A.S.)

1. Capacity and business use

You must be of legal age and able to contract. Our Services are intended mainly for businesses; if you act for one, you represent you have authority to bind it and “you” includes that business.

2. Services and ordering documents

Proposals, quotes, service orders, scope annexes and subscription plans describe scope, deliverables, timelines and fees for each project and prevail over these Terms for that project. Estimates and timelines depend on you providing information, access and decisions on time.

3. Site use and acceptable use

You agree not to:

• use the site or Services unlawfully or to infringe third-party rights;
• attempt unauthorized access, probe, scan or disrupt our systems, or introduce malware;
• mass-scrape, reverse engineer or copy the site or our software, except as law allows;
• send spam, false information or content you have no right to share;
• use the Services or AI outputs to harass, defraud, unlawfully discriminate or violate data-protection, consumer-protection, intellectual-property or sanctions rules.

4. Accounts and subscriptions

If a Service requires an account, give accurate information, safeguard your credentials and answer for activity under them; tell us promptly of any unauthorized use. Subscription terms (plan, price, period, renewal, cancellation) are disclosed before purchase. If there is automatic renewal it will be clearly disclosed and you may cancel before renewal through the means we indicate.

5. Prices, invoicing and taxes

Prices are those in the applicable proposal, order or plan, in Colombian pesos (COP) or the stated currency. Unless stated, they exclude taxes (such as VAT), itemized on the invoice under Colombian tax rules. Invoices are payable within the stated term; late payment accrues default interest at the maximum legal rate. Payments are non-refundable except as provided by contract, law or these Terms. Invoice objections must be raised in good faith within 15 days of receipt.

6. Consumer rights, withdrawal and warranties

If you are a consumer under Law 1480 of 2011 (Consumer Statute), your statutory rights cannot be waived and nothing in these Terms limits them. In distance or electronic sales you have a right of withdrawal within the legal period, subject to legal exceptions (e.g. services begun with your express consent, or made-to-measure products). Services carry the statutory warranty and suitability required by law; to use it write to [email protected]. You may also go to the Superintendence of Industry and Commerce (SIC).

Business-to-business services are governed by the Commercial Code and the agreed terms.

7. Intellectual property and licenses

Our property. MorSal and its licensors own the site, software, tools, methodologies, templates, know-how and pre-existing materials and the intellectual-property rights in them, protected by Law 23 of 1982, Andean Decision 351 of 1993 and other rules. Unless agreed otherwise, we grant you a limited, non-exclusive, non-transferable license to use the Services and deliverables in your internal operations during the term and subject to payment.

Customer Data. You keep ownership of the data and content you provide. You authorize us to host, process and use it only to provide and support the Services and comply with law, and represent you have the rights to provide it. Personal data processing is governed by the Personal Data Processing Policy.

Custom work. Ownership of custom deliverables is as stated in the proposal or contract; absent agreement, MorSal retains ownership and licenses use on the terms above, excluding your Customer Data.

Feedback. You grant us a perpetual, royalty-free license to use suggestions you make to improve the Services.

8. AI features and outputs

Our Services may use machine learning and generative AI, including third-party models. Outputs are generated probabilistically and may be inaccurate, incomplete or similar to those given to others. You are responsible for reviewing them and for how you use them, especially in decisions affecting people’s rights, health, safety, employment, credit or legal status. The Services are not legal, financial, medical or tax advice. Unless agreed in writing, we do not use Customer Data to train general-purpose models we offer to other customers.

9. Third-party services

Some Services integrate third-party products (e.g. WhatsApp, payment gateways, cloud and AI providers) governed by their own terms. MorSal is not responsible for them.

10. Confidentiality

Each party will protect the other’s non-public business, technical and financial information that is marked or reasonably understood as confidential, use it only for the project, and disclose it only to personnel and advisers who need it and are bound by similar duties, or when law or an authority requires. This lasts 3 years after the project ends (and, for trade secrets, as long as they remain so). It does not cover public information, independently developed information or information lawfully received from third parties.

11. Disclaimer of warranties

To the extent permitted by law, the site and Services are provided “as is” and “as available”, with no warranties other than non-waivable statutory ones or those expressly agreed, and MorSal does not warrant they will be uninterrupted, error-free or fully secure, or that AI outputs are accurate.

12. Limitation of liability

To the extent permitted by law, MorSal is not liable for indirect, incidental, special or consequential damages, nor lost profits, revenue, data or reputation arising from use of the Services, even if advised of the possibility.

MorSal’s total liability arising from the Services will not exceed the amount you actually paid for the Services giving rise to the claim in the 12 months before the event.

These limits do not apply to liability that cannot be limited by law (including willful misconduct or gross negligence) or to non-waivable consumer rights.

13. Indemnity

You will hold MorSal harmless from third-party claims and reasonable losses and costs (including attorneys’ fees) arising from (a) your Customer Data or content, (b) your breach of these Terms or law, or (c) your misuse of the Services. MorSal will give prompt notice and reasonable cooperation, and you may control the defense but may not settle in a way that binds MorSal without its consent.

14. Term and termination

These Terms apply while you use the site or Services. Either party may terminate a Service for material breach not cured within 30 days of written notice; MorSal may suspend access immediately to protect security or comply with law. On termination you must pay amounts owed; clauses that by nature should survive do (intellectual property, confidentiality, liability limits, indemnity, governing law).

15. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Colombia. The parties will try to settle any dispute by direct negotiation for at least 30 days from written notice of the dispute and, failing that, may go to conciliation. If it persists, the courts of the Republic of Colombia seated in the city of Cali (Valle del Cauca) have jurisdiction. If you are a consumer, you keep the right to go to the Superintendence of Industry and Commerce and the court the law allows you.

16. Electronic communications

Under Law 527 of 1999 the parties accept that data messages, emails and electronic signatures are valid and have evidentiary force. We send commercial messages only with your prior authorization, and you may opt out at any time.

17. Changes

We may update these Terms and will publish the current version with its date. For ongoing projects, substantial changes apply at renewal or through your continued use after notice, unless the contract requires signature.

18. General

These Terms, with any accompanying proposals or contracts, are the entire agreement on their subject. If a clause is unenforceable the rest remain in force. You may not assign these Terms without our consent; MorSal may assign them to an affiliate or successor. Neither party is liable for failures caused by force majeure or fortuitous events. Not enforcing a right is not a waiver.

19. Contact and notices

MorSal S.A.S. (Inversiones MorSal S.A.S.)
Legal domicile for notices: Carrera 100 # 5-169, C.C. Unicentro Torre B, Piso 6, Cali, Valle del Cauca, Colombia
Email: [email protected] · WhatsApp: +57 324 845 6110

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