Privacy Policy

Last updated: October 17, 2026 · MorSal S.A.S. (Inversiones MorSal S.A.S.)

1. Data controller

MorSal S.A.S. (legal name Inversiones MorSal S.A.S.), principal domicile: Carrera 100 # 5-169, C.C. Unicentro Torre B, Piso 6, Cali, Valle del Cauca, Colombia.
Email: [email protected] · Phone/WhatsApp: +57 324 845 6110.

MorSal is related to MorSal Technologies LLC, which operates the U.S. version of this website.

2. Data we collect

• Data you provide: name, company, email, service of interest, your message, and a record (date and time) of your authorization when you submit the form.
• Communications: if you write, call or message us (including WhatsApp) we receive your contact details and the conversation.
• Technical data: IP address, browser and device type, language and basic security logs generated by our hosting and security providers.
• Analytics data (only if you consent): pages visited, approximate location from IP and interactions collected with Google Analytics 4. See the Cookie Policy.

We do not ask for sensitive data (e.g. health, racial origin, political or religious views, biometrics) or data of children and adolescents. Please do not send it through the form.

3. Purposes

• answer your inquiries, prepare proposals and quotes, and provide our services;
• manage the business relationship, invoice, and meet contractual, accounting and tax duties;
• operate, secure and improve the website, and prevent spam, fraud and abuse;
• statistical analytics of the site (only with your prior consent);
• send information about our services only if you have authorized it, with the option to opt out at any time;
• comply with legal obligations and requests from competent authorities.

4. Authorization

Processing requires your prior, express and informed authorization (Article 9, Law 1581 of 2012). When you submit the form you tick the authorization box after reading this policy and we keep a record of it. You may revoke it at any time, unless a legal or contractual duty requires us to keep the data.

5. Who we share data with

• Processors acting on our behalf under contract: web hosting and security/CDN (Cloudflare), delivery of form messages (EmailJS), our email/productivity provider and, only with your consent, Google Analytics;
• messaging platforms you choose to contact us with, such as WhatsApp (Meta Platforms), under their own terms and privacy notices;
• our related company MorSal Technologies LLC (United States), when needed to handle your request or provide services;
• professional advisers bound by confidentiality, and authorities when a law or a judicial or administrative order requires it.

We do not sell your personal data and do not use it for third-party advertising.

6. International transmission and transfer

Some providers (e.g. Cloudflare, Google, EmailJS) and our U.S. affiliate may process data outside Colombia. Under Article 26 of Law 1581 of 2012, transfers go only to countries with adequate protection, or with your express authorization, or under another legal exception. By submitting the form you authorize these transfers and transmissions for the purposes described; we require our providers to apply security and confidentiality measures.

7. Cookies

We use essential cookies and, only if you accept, analytics cookies. You can change your choice anytime via “Cookie preferences” in the footer. See the Cookie Policy. If your browser sends Global Privacy Control, we treat it as a refusal of non-essential cookies.

8. Your rights

• know, update and correct your personal data;
• request proof of the authorization granted;
• be informed, on request, of how your data has been used;
• file complaints with the Superintendence of Industry and Commerce (SIC);
• revoke the authorization and/or request deletion when constitutional or legal principles, rights and guarantees are not respected;
• access your personal data free of charge.

9. How to exercise your rights

Send your inquiry or claim to [email protected] (or in writing to Carrera 100 # 5-169, C.C. Unicentro Torre B, Piso 6, Cali, Valle del Cauca, Colombia) with your identification, a description of your request, a way to reply and any supporting documents.

Inquiries: answered within 10 business days; if not possible we will explain why and give a new date, never more than 5 additional business days.

Claims (correction, update, deletion or revocation): answered within 15 business days; if not possible we will explain why and give a new date, never more than 8 additional business days. If incomplete, we will ask you to complete it within 5 days; if 2 months pass without a reply, the claim is considered withdrawn.

More detail in the Personal Data Processing Policy.

10. Security

We apply reasonable technical, human and administrative measures to protect data against loss, unauthorized or fraudulent access, use or consultation, such as encrypted connections (HTTPS/TLS), access control and vetted providers. No system is infallible; if an incident affects your data we will act as the law requires and, where applicable, inform data subjects and the SIC.

11. Children and adolescents

Our services are aimed at businesses and adults. We do not knowingly process data of people under 18; if you believe a minor gave us data, write to us and we will delete it.

12. Retention

We keep data only as long as needed for the purposes described and to meet legal, accounting and contractual duties. For reference: form/email inquiries up to 24 months from last interaction; contractual and accounting records during the relationship and legal periods; analytics per Google Analytics settings (we aim for no more than 14 months). Afterwards we delete or anonymize.

13. Changes

We may amend this policy. We will publish the current version with its date and, for substantial changes, notify you on the website or by email before they apply, as Decree 1377 of 2013 requires.

14. Contact and complaints

MorSal S.A.S. (Inversiones MorSal S.A.S.)
Domicile: Carrera 100 # 5-169, C.C. Unicentro Torre B, Piso 6, Cali, Valle del Cauca, Colombia
Email: [email protected] · WhatsApp: +57 324 845 6110

If you believe we have not handled your request properly, you may complain to the Superintendence of Industry and Commerce (Data Protection Delegation) after going through the inquiry/claim process with us.

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